We typically process orders within 10 business days, excluding holidays. Custom orders are typically processed within 15 business days. We'll contact you if we foresee any delays in the processing or shipping date of your order.
All orders will receive an email confirmation with your order details. If you do not receive an email, please check your spam folder or email
thefolks@hoistandhalyard.com to confirm your order went through.
If you need any assistance after you've placed your order, please contact us right away. We won't be able to make changes to your order once it has shipped.
We ship in cardboard mailing tubes via USPS, with a choice at checkout of either Ground Advantage or Priority. Once shipped, you'll receive a tracking number for your package. Please note: your package may not be trackable for the first 24 hours.
Ground Advantage may take up to 10 business days for delivery once shipped, sometimes longer—in which case please be patient. Once we ship your order, the delivery date is out of our control. Unfortunately, USPS can't give us any more detail than what's in your tracking link. We are not responsible for shipping delays that we did not cause.
We do not ship internationally at this time.
